Speak up about your support and services.
You have a right to speak up about your support and services. CREST SUPPORT views complaints and feedback as opportunities to improve our services to you and others. We want to know if we are getting it right or wrong. This helps us to identify what isn’t working and why, which is very important to us. It also means we can continually improve our service to you and strive to make things better.
Your voice is heard.
CREST SUPPORT encourages you to let us know if you are unhappy with any of our services in a way that makes you feel safe and that your voice is heard.
We will respond to you as soon as possible
CREST SUPPORT encourages you to let us know if you are unhappy with any of our services in a way that makes you feel safe and that your voice is heard. We commit to providing you with information that you can understand, on how to submit your feedback or lodge a complaint with us or, in the event you are dissatisfied with our response, to other external organisations. When you make a complaint or provide us with feedback, we will respond to you as soon as possible and listen to you in an open, honest, and non-judgemental way.
Staying informed
We will ensure you stay informed on progress to finding a solution. There will never be adverse consequences to you because of your complaint.
Ask for support
You can ask someone you trust or an independent advocate to support you to provide feedback or make a complaint.
Any personal information collected by Crest Support, whether from a member of the public, an agency or a Crest Support employee, will be handled according to our Privacy Policy. To find out more about how Crest Support handles your information, please click the link below to read the privacy policy.
Privacy Policy – Crest Support 2023
Complaints and feedback form
We value your feedback and understand the importance of privacy. To ensure confidentiality, we offer the option to remain anonymous. Therefore, you are not required to enter any personal details in the form fields as they are all optional.