01 Customers First
At Crest Support we always put the needs and rights of our customers first.
02 Our Commitment
It is our commitment to you, and the driving force behind the way we work, to ensure you feel supported, respected, and comfortable in the decisions you make.
03 Advocacy
We will always assist you to access an appropriate advocate or advocacy service if you need someone other than us to support you to make your choices.
Service Standard
Will always strive to provide the highest standard of support services to you. We put your needs first and our mission is to provide the support that you choose to enable you to live your best life.
Support
Our recruitment and screening processes ensure that we employ the best support staff with appropriate qualifications, experience and skills who will listen to your needs. We will always protect your interests and wellbeing by remaining diligent in our duty of care towards you.
Working with you
We support your right to freedom of choice over the services we provide to you. We will work with you to identify how, when, where and with whom you want your supports delivered. We will consult with you, your family and/or your advocate(s) on any key decisions affecting your support and to find ways to improve our services to you.
Customers First
We will help you find specialist service providers if you need to and refer you appropriately to these providers. CREST SUPPORT welcomes all people to our team from all cultures, religions, lifestyle and identity groups and respects the right of all people to make personal choices about how and where they live their life.
Privacy
We will protect your privacy and personal and health information according to the Disability Act 2006, the Information Privacy Act 2000 and the Health Records Act 2001.
Confidentiality
Your records are kept securely at all times and your private information is kept confidential and protected by appropriate permissions. Your records are not disclosed to anyone without your consent, we will always ask you before we share information outside of the CREST SUPPORT team.
Advocacy
Respect your right to equality and to access the support, services, people and places of your choice. We will assist you to access an appropriate advocate or advocacy service if you need someone other than us to support you to make your choices.
Human Rights
It is also important to consider using an advocacy service if you need help to stand up for yourself or if you need help upholding your human rights.
The guys at Crest Support are amazing, they have helped me reintegrate into the community and continue to support me.
John from Crest Support has been of great help, and I have felt supported and cared for.